The banking and finance industry is still feeling its way through post financial crisis era. The one thing that is constant is change. And more change is set to occur as competitive threats are accelerating, customer demands are evolving faster and in more ways than ever before.
But as existing market leaders strive to innovate and stay ahead of these competitive forces, regulators continue to strengthen regulatory and compliance requirements that can often derail efforts to innovate and grow.
All the while new players and new business models emerge at the blurred edges of regulatory control and continue to disrupt markets across the region.
Technology is at the heart of all banks, insurance and financial institutions and increasingly technology is viewed as the key component in enabling modernization and transformation programs.
Panel Discussion: What is the Ideal Experience in the Multichannel World?
Moderator: Sheila Lam, Editor-in-Chief, Computerworld Hong Kong
- Henk ten Bos, CIO, Ageas Insurance Company(Asia)
- Ratikant Sahu, Head of Digital Delivery(APEA), ANZ Singapore
- Varun Tandon, Head of Distribution Project, Technology and MidOffice – CDO, AXA China Region Insurance Company
- Caroline Lacocque, SVP, Innovation & Client Solutions Asia Pacific , Global Payments & Cash Management, HSBC